Frequently Asked Questions
- STEP 1: Connect the device to the app and place it on the charger for 12 hours to allow the sensor to acclimate to the environment.
- STEP 2: Wear SOBRsure on your wrist while connected to app for 8 hours – this allows the device to calibrate to your physiology.
- STEP 3: The device will calibrate automatically at 5 AM MT the day after 8 hours of cumulative wear time. Check out this video for more information.
Yes, SOBRsure is available on both the Apple and Google Play stores.
Ensure your phone settings are set to “Always” for the following:
Allow SOBRsure to send notifications= Always
Allow SOBRsure to access device location= Always
Allow SOBRsure to be accessible via Bluetooth= Always
No, location settings must be turned on for the app to work properly.
The SOBRsure Device ID is displayed on the outside of the box and on the underside of the SOBRsure device’s body.
- SOBRsure Device ID’s are formatted ‘sobrxxxx’.
- Refer to this video for more information (1:21)
Choose the administrator role if you oversee monitoring for a client or if you are wearing the device as an accountability tool and not as part of a program.
Choose the user role if your device has already been set up by an administrator and/or as part of a monitoring agreement.
If you are wearing the device as an accountability tool, and the results are not going to another individual or third-party, choose the administrator tool to set your device up, and log in a user when wearing the device. Refer to the “Self-Administrator” section on page seven of the user guide.
If SOBRsure does not appear on the connect page, plug the device into the charger and restart the SOBRsure application.
Ensure your phone settings allow the SOBRsure to access Bluetooth and Location Services.
SOBRsure learns from your data and environment to properly set the alcohol threshold. This calibration period allows for SOBRsure to acclimate and collect data necessary for this calibration.
Please refer to the Error Code section below for specific guidance on the error code you are receiving.
The “SOBER” circle in the app will turn red when alcohol is detected. Additionally, a notification is sent to the account administrator.
- Ensure that your SOBRsure device is turned on and connected to the app via Bluetooth.
- Ensure that the SOBRsure app is open and updated to the most current version.
- Ensure push notifications are allowed for SOBRsure app in phone settings.
- Ensure your phone has a WiFi or Cellular connection available.
It can take between 20 minutes and an hour for the body to emit alcohol through the pores.
Certain environmental factors such as hand sanitizers may cause a false reading. If this occurs, move to a ventilated area and the sensor will recalibrate. False positives should not last for more than 20 minutes after removing environmental factors.
Please ensure the device is secure against your skin.
If this occurs during the calibration period, continue wearing the device for the duration of the calibration period and the issue should resolve. If not, reach out to customersupport@sobrsafe.com.
SOBRsure is designed to be worn by one user, but the device can be re-assigned to another user if necessary. Please follow the calibration process to re-calibrate the device. Refer to page 6 of the online user guide for more information.
SOBRsure will disconnect if it is out of Bluetooth range of your phone or if you lose cellular connection. Ensure your phone is within 15ft of the SOBRsure and that there is data access.
The data will upload once the device is reconnected. Any notifications generated will appear in the Notifications tab with the tag “Backlog”.
Log in as an administrator.
Select the User Group page, and select “View all” in the top right corner.
Select the user that you would like to edit and select the pencil icon.
Choose the Device ID field, make any edits needed and click “Save”.
Yes. Log in as an administrator. Select the User Group page, and select “View all” in the top right corner. Select the user that the device is assigned to and click the pencil icon. Then, click the blue “unpair” icon. The device can now be assigned to another user.
Currently, SOBRsure allows one administrator per user. Future app updates will allow multiple administrators to oversee one user.
The battery percentage is available by clicking the on-wrist status indicator in the SOBRsure app. It is also shown as a blue circle around the on-wrist status indicator.
Please reach out to customersupport@sobrsafe.com and include your Order Number.
Please email customersupport@sobrsafe.com.
Please refer to our Shipping Policy here.
Please refer to our Device Replacement and Return Policy here.
The SOBRsure device connects to the app via Bluetooth. Data streams from the phone to the cloud if the phone is on a functioning cellular or Wi-Fi network.
SOBRsure’s Bluetooth range is 15-20 ft.
The SOBRsure wearable continues to monitor and store data until connectivity is restored.
Up to seven days of data.
Open the SOBRsure app and follow the re-connect prompt. If you do not receive a prompt, or the device won’t reconnect, hard close and re-open the app to reconnect.
SOBRsafe uses a highly precise sensor to detect alcohol through the wearer’s skin. For more information, refer to the SOBRsafe Technology section on the home page of www.sobrsafe.com.
SOBRsure tests for alcohol every 15 seconds. This is logged in the device memory, transferred to the application and sent to the cloud for delivery to the administrator’s mobile device every 15 minutes.
Hand sanitizers, perfume and other alcohol-based products may trigger a false-positive on SOBRsure. SOBRsafe recommends that the user avoid alcohol-based products while wearing SOBRsure.
Additionally, being in environments with high ambient alcohol content such as a bar could trigger a false positive.
Admins will receive a notification that the user is sober if an alcohol event clears within 15 minutes.
The SOBRsure battery will last up to three (3) days.
45 minutes to an hour.
Email customersupport@sobrsafe.com or call 1.844.SOBRsafe (762.7723)
SOBRsure is resistant to water exposure, including splashes and shallow submersion for short periods of time.
Use a damp microfiber cloth to gently wipe the device down. Never use an alcohol-based cleaning product.
Yes, but avoid using alcohol-based cleaning solutions.
Products that contain alcohol may cause a false positive, including hand sanitizer, gasoline, lotions, and colognes. Generally, false positives should not last longer than 20 minutes.
Email customersupport@sobrsafe.com or call 1.844.SOBRsafe (762.7723)
This error occurs when an administrator attempts to add a user that has already registered an administrator account. To resolve this error, please reach out to customersupport@sobrsafe.com, or call 1.844.SOBRsafe (762.7723), and inform Support of the error code as well as the User device and phone number for which you are trying to register.
This error occurs when the User attempts to connect to SOBRsure prior to it being registered by the Administrator. To resolve this error code, refer to the Administrator section of the User Guide for device registration instruction. Ensure the Device ID field entered matches the Device ID on the SOBRsure box.
This typically occurs when an Administrator attempts to register a device that is already registered under a different User.
To resolve the issue, log in as an administrator. Select “View All” to see all registered Users. Review the Users Device ID’s to determine if the Device ID is already registered. If it is, select the pencil icon to edit the user, and then select the trash icon to delete the User, or the blue unpair symbol to unpair the User from the Device.
Reach out to customersupport@sobrsafe.com or call 1.844.SOBRsafe (762.7723) for additional help.
This may occur when the phone settings are not correctly configured. Ensure that Bluetooth is enabled, Location Services are set to Always or While Using, and Background Refresh is On.
If this does not resolve the issue, restart the application and attempt to reconnect.
Reach out to customersupport@sobrsafe.com or call 1.844.SOBRsafe (762.7723) for additional help.
No, SOBRcheck detects the fundamental presence or absence of alcohol in support of your organization’s zero-tolerance policy – it is intended not to punish, but to provide you with data intelligence to inform the appropriate next step.
8.5” x 6.5” x 3”
The device can connect to a network via Wi-Fi or Ethernet.
2.4 GHz Wi-Fi and a clear pathway to the web.
SOBRsafe will provide a standard 120 Volt plug in your device start-up kit.
SOBRcheck is installed at entryways or the vehicle key counter (for example) to augment current check-in/out procedures.
The device holds up to 1,000 unique users based on biometric identification data. This number can be expanded should the need arise.
Between 200 and 225 people per hour, or more than 3 people per minute; this can be accelerated as needed with the use of additional devices.
SOBRcheck detects alcohol at a 93% accuracy rate.
There are several reasons to augment a successful alcohol monitoring system with the SOBRcheck solution. Daily, user-friendly electronic testing and web-based reporting gives you an invaluable data stockpile for negotiating lower insurance premiums – in a way that periodic/incident-based testing and manual reporting could never do. Uniform testing (everyone has the same non-invasive scan at entry) removes human subjectivity and potential profiling claims. And the combination of the two provides an added layer of “insurance” over existing procedures to further reduce the daily risk of alcohol entering your workplace or vehicles. Just one incident can cost you millions – why not best protect against that risk for well under a dollar an employee per day?
Congratulations – you have great staff and systems! Now you should get financial credit for your safety excellence. SOBRcheck represents the first such opportunity to do so. By implementing daily, uniform testing with reporting software you will be able to quantitatively prove an alcohol-free staff via a huge pool of defensible data, showing trends over time. With this powerful resource you can negotiate with your insurers for lower premiums, potentially freeing up cash for even more competitive hiring and retention.
SOBRcheck’s identify verification and alcohol detection scan takes 8 to 10 seconds – approximately half the time of the average breathalyzer.
Yes. SOBRsafe provides an alcohol-free sanitizer to both sanitize the device and keep employees safe and healthy.
Hand sanitizers and other alcohol-based products trigger a false-positive on the SOBRsure device. Because our technology is so sensitive, we are able to clearly distinguish these aberrations from legitimate positive results.
When we register new users, we instruct them to avoid using alcohol-based products before scanning. Additionally, employees who trigger a positive have to visit HR; nobody wants that experience, so false-positives become a non-issue. Finally, we can provide alcohol-free hand sanitizer upon request.
Please refer to the SOBRcheck Enrollment Guide located here. The process takes approximately 30 seconds per employee.
Employee reports are located within the Customer Portal under the “Summary” tab.
Only your account administrators have access to your company’s reports.
SOBRsafe provides instant email and SMS notifications to designated company management members upon the detection of alcohol.
Employers using SOBRcheck have seen up to a 20% discount across their fleet, workers’ compensation, general liability and umbrella policies.
Visit the Return on Detection Calculator here.
The cost of our solution is approximately 10% of the annual risk of alcohol abuse across average rates of absenteeism, turnover, injuries and fatalities (per U.S. Dept. of Labor data).
Our identification technology does not use or store fingerprints; the scanner instead uses biometric data to verify identity. Biometric data acquisition and management is generally governed by State Law. Employers have the legal right to finger scan for identification purposes. Employers should have policies and procedures in place for notice, use, storage, retention, data breach, etc., of biometric scan data, employees should be informed of these.
Yes. SOBRcheck works on digitized data transmitted via a secure channel to the Microsoft Azure cloud environment – no personal data is ever transmitted to or stored on the device. In addition, all data within the cloud is encrypted and the enrollment process does not require sensitive data be entered.
No, SOBRcheck simply detects and reports on the absence or presence of alcohol, thus supporting and augmenting your organization’s existing zero-tolerance alcohol policy.
No. SOBRcheck is FCC-certified, and is not otherwise subject to any governance considerations for immediate implementation.
Please confirm with your specific zero-tolerance policy, but typically the signed agreement of that policy is a condition of employment – and thus supersedes any union governance. As SOBRcheck simply supports and augments this established zero-tolerance policy, its implementation is at the sole discretion of management.
SOBRsure is an alcohol-detection and wellness wearable that can support your alcohol policy for off-site employees.
