Frequently Asked Questions

SOBRsure Set-Up
What should I do when I receive my SOBRsure™?
  • STEP 1:  Connect the device to the app and place it on the charger for 12 hours to allow the sensor to acclimate to the environment.
  • STEP 2:  Wear SOBRsure on your wrist while connected to app for 8 hours – this allows the device to calibrate to your physiology.
  • STEP 3:  The device will calibrate automatically at 5 AM MT the day after 8 hours of cumulative wear time. Check out this video for more information.
Is the SOBRsure app available on iPhone and Android?

Yes, SOBRsure is available on both the Apple and Google Play stores.

What are the most important settings on my phone?

Ensure your phone settings are set to “Always” for the following:

Allow SOBRsure to send notifications= Always

Allow SOBRsure to access device location= Always

Allow SOBRsure to be accessible via Bluetooth= Always

Can I turn location settings off? 

No, location settings must be turned on for the app to work properly.

Where can I find my SOBRsure Device ID?

The SOBRsure Device ID is displayed on the outside of the box and on the underside of the SOBRsure device’s body.

  • SOBRsure Device ID’s are formatted ‘sobrxxxx’.
  • Refer to this video for more information (1:21)
SOBRsure App
How can I tell if alcohol has been detected?

The “SOBER” circle in the app will turn red when alcohol is detected. Additionally, a notification is sent to the account administrator.

Why am I not receiving notifications from the SOBRsure app?
  • Ensure that your SOBRsure device is turned on and connected to the app via Bluetooth.
  • Ensure that the SOBRsure app is open and updated to the most current version.
  • Ensure push notifications are allowed for SOBRsure app in phone settings.
  • Ensure your phone has a WiFi or Cellular connection available.
Why did SOBRsure not detect alcohol after drinking?

It can take between 20 minutes and an hour for the body to emit alcohol through the pores.

Why did my SOBRsure detect alcohol if I didn’t drink? 

Certain environmental factors such as hand sanitizers may cause a false reading. If this occurs, move to a ventilated area and the sensor will recalibrate. False positives should not last for more than 20 minutes after removing environmental factors.

Why did my SOBRsure detect that I am not wearing the device, even though I am? 

Please ensure the device is secure against your skin.

If this occurs during the calibration period, continue wearing the device for the duration of the calibration period and the issue should resolve. If not, reach out to customersupport@sobrsafe.com.

Can another user wear my SOBRsure? 

SOBRsure is designed to be worn by one user, but the device can be re-assigned to another user if necessary. Please follow the calibration process to re-calibrate the device. Refer to page 6 of the online user guide for more information.

Shipping
What should I do if I never received my SOBRsure package?
What should I do if my SOBRsure package is missing items or is damaged?
Connectivity
How does SOBRsure connect to the app?

The SOBRsure device connects to the app via Bluetooth. Data streams from the phone to the cloud if the phone is on a functioning cellular or Wi-Fi network.

What is the Bluetooth range?

SOBRsure’s Bluetooth range is 15-20 ft.

What happens if the user’s cell phone loses service?

The SOBRsure wearable continues to monitor and store data until connectivity is restored.

How much data can SOBRsure store if it is offline?

Up to seven days of data.

What happens if my SOBRsure disconnects?

Open the SOBRsure app and follow the re-connect prompt. If you do not receive a prompt, or the device won’t reconnect, hard close and re-open the app to reconnect.

Product Hardware
How does SOBRsure detect alcohol?

When alcohol is consumed, the body engages various metabolic processes to metabolize it and circulate it through the bloodstream. Among these processes, the body releases alcohol as gas through the pores. SOBRsure utilizes this gas emission to accurately detect the presence of alcohol in an individual’s system.

How often does SOBRsure test for alcohol?

SOBRsure tests for alcohol every 15 seconds.  This is logged in the device memory, transferred to the application and sent to the cloud for delivery to the administrator’s mobile device every 15 minutes.

Is there any way to trigger a false positive result?

Hand sanitizers, perfume and other alcohol-based products may trigger a false-positive on SOBRsure. SOBRsafe recommends that the user avoid alcohol-based products while wearing SOBRsure.

Additionally, being in environments with high ambient alcohol content such as a bar could trigger a false positive.

Admins will receive a notification that the user is sober if an alcohol event clears within 15 minutes.

What is SOBRsure’s battery life?

The SOBRsure battery will last up to three (3) days.

How long does SOBRsure take to fully charge?

45 minutes to an hour.

What should I do if the strap of my SOBRsure device breaks?

New straps will be available for purchase at www.sobrstore.com soon. In the meantime, please contact customersupport@sobrsafe.com.

Is SOBRsure water resistant?

SOBRsure is water resistant but not waterproof. It cannot be submerged in water.

How do I clean SOBRsure?

Use a lightly damp microfiber cloth with water.

Can I disinfect SOBRsure?

Yes, but avoid using alcohol-based cleaning solutions.

Product Hardware
Does your device provide a blood alcohol content (BAC) reading?

No, SOBRcheck detects the fundamental presence or absence of alcohol in support of your organization’s zero-tolerance policy – it is intended not to punish, but to provide you with data intelligence to inform the appropriate next step.

How large is your device?

8.5” x 6.5” x 3”

How does your device connect to the internet?

The device can connect to a network via Wi-Fi or Ethernet.

What are the network requirements?

2.4 GHz Wi-Fi and a clear pathway to the web.

What power supply is required?

SOBRsafe will provide a standard 120 Volt plug in your device start-up kit.

Where is the device installed?

SOBRcheck is installed at entryways or the vehicle key counter (for example) to augment current check-in/out procedures.

How many employees can we enroll per device?

The device holds up to 1,000 unique users based on biometric identification data. This number can be expanded should the need arise.

What is the employee queuing throughput of one device?

Between 200 and 225 people per hour, or more than 3 people per minute; this can be accelerated as needed with the use of additional devices.

How accurate is your device?

SOBRcheck detects alcohol at a 93% accuracy rate.

If we already have an alcohol monitoring system in place, how does this device supplement/augment our solution?

There are several reasons to augment a successful alcohol monitoring system with the SOBRcheck solution. Daily, user-friendly electronic testing and web-based reporting gives you an invaluable data stockpile for negotiating lower insurance premiums – in a way that periodic/incident-based testing and manual reporting could never do. Uniform testing (everyone has the same non-invasive scan at entry) removes human subjectivity and potential profiling claims. And the combination of the two provides an added layer of “insurance” over existing procedures to further reduce the daily risk of alcohol entering your workplace or vehicles. Just one incident can cost you millions – why not best protect against that risk for well under a dollar an employee per day?

We haven’t had any alcohol issues in the past – why should we add SOBRcheck now?

Congratulations – you have great staff and systems! Now you should get financial credit for your safety excellence. SOBRcheck represents the first such opportunity to do so. By implementing daily, uniform testing with reporting software you will be able to quantitatively prove an alcohol-free staff via a huge pool of defensible data, showing trends over time. With this powerful resource you can negotiate with your insurers for lower premiums, potentially freeing up cash for even more competitive hiring and retention.

How long does the device take to scan an employee?

SOBRcheck’s identify verification and alcohol detection scan takes 8 to 10 seconds – approximately half the time of the average breathalyzer.

As the device is touch-based, is it sanitary?

Yes. SOBRsafe provides an alcohol-free sanitizer to both sanitize the device and keep employees safe and healthy.

Is there any way to trigger a false positive result?

Hand sanitizers and other alcohol-based products trigger a false-positive on the device, and because our technology is so sensitive, we are able to clearly distinguish these aberrations from legitimate positive results.

When we register new users, we instruct them to avoid using alcohol-based products before scanning. Additionally, employees who trigger a positive have to visit HR; nobody wants that experience, so false-positives become a non-issue. Finally, we can provide alcohol-free hand sanitizer upon request.

How do I enroll my employees, and how long does it take?

Please refer to the Enrollment Guide located here. The process takes approximately 30 seconds per employee.

Product Software
Where do I find employee reports?

Employee reports are located within the Customer Portal under the “Summary” tab.

Who has access to my company’s reports?

Only your account administrators have access to your company’s reports.

How can I tell if alcohol has been detected within my employee base?

SOBRsafe provides instant email and SMS notifications to designated company management members upon the detection of alcohol.

Financial
How could this benefit our insurance premiums?

Employers using SOBRcheck have seen up to a 20% discount across their fleet, workers’ compensation, general liability and umbrella policies.

How can I calculate the financial risk associated with alcohol use in my workplace?

Visit the Return on Detection Calculator here.

What is the expense of your solution vs. my alcohol-related risk exposure?

The cost of our solution is approximately 10% of the annual risk of alcohol abuse across average rates of absenteeism, turnover, injuries and fatalities (per U.S. Dept. of Labor data).

Legal
Is your employee identification technology privacy-compliant?

Our identification technology does not use or store fingerprints; the scanner instead uses biometric data to verify identity. Biometric data acquisition and management is generally governed by State Law. Employers have the legal right to finger scan for identification purposes. Employers should have policies and procedures in place for notice, use, storage, retention, data breach, etc., of biometric scan data, employees should be informed of these.

Is employee and corporate data secure?

Yes. SOBRcheck works on digitized data transmitted via a secure channel to the Microsoft Azure cloud environment – no personal data is ever transmitted to or stored on the device. In addition, all data within the cloud is encrypted and the enrollment process does not require sensitive data be entered.

Do we need legal approval to use this device?

No, SOBRcheck simply detects and reports on the absence or presence of alcohol, thus supporting and augmenting your organization’s existing zero-tolerance alcohol policy.

Does the use of SOBRcheck require any certification, or is it subject to any regulations, in my state?

No. SOBRcheck is FCC-certified, and is not otherwise subject to any governance considerations for immediate implementation.

Workforce
What if our workforce is primarily union?

Please confirm with your specific zero-tolerance policy, but typically the signed agreement of that policy is a condition of employment – and thus supersedes any union governance. As SOBRcheck simply supports and augments this established zero-tolerance policy, its implementation is at the sole discretion of management.

What if a portion of my employees work remotely, or take their work vehicles home?

SOBRsafe is currently developing an alcohol-detection and wellness wearable that would support your alcohol policy for off-site employees.

Nasdaq: SOBR
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