Customer Information Page
Thank you for supporting SOBRsafe.
SOBRsafe is winding down its current operations and will not be fulfilling existing preorders for SOBRsure wristbands. We understand this is disappointing news, and the team is deeply grateful for the trust customers placed in our mission and technology.
This page explains what is changing, what customers should expect next, and where to go for support.
What is Changing?
After careful review, SOBRsafe has made the difficult decision to discontinue current production and sales operations. As part of this orderly wind-down:
Existing preorders and backorders will not be fulfilled
New orders are no longer being accepted
Checkout and preorder functionality have been removed from the website
Customer support will remain available for a limited transition period
At the same time, SOBRsafe is exploring strategic options for the company’s brand and technology assets.
Preorders & Refunds
Customers with existing preorders or backorders will automatically receive a full refund to their original payment method.
Please allow 5–10 business days for processing depending on your financial institution.
Customers do not need to take additional action to initiate a refund unless contacted by our support team.
Customer Support
For support questions related to refunds, existing accounts, or other transition-related matters, please contact:
customersupport@sobrsafe.com
What Existing Users Should Know
Existing customers may continue using currently owned devices and applications for as long as supported services remain available.
During the transition period:
• We will continue providing limited customer support
• Website FAQs and informational resources will remain accessible
• Customers will receive updates if there are any material changes affecting service availability
Data & Privacy
Customer privacy remains important to us during this transition.
Customer account and order information will continue to be handled in accordance with our existing privacy practices and applicable laws. We are taking steps to securely preserve or appropriately manage customer data during the wind-down process.
Additional information can be found in the FAQ section below.
Subscription Services
As part of the wind-down, all SOBRsafe subscription services will end on July 31.
What this means:
- Your subscription will remain active through July 31.
- Recurring billing will automatically stop on July 31.
- You do not need to take any action to cancel your subscription.
- No additional subscription charges will be processed after July 31.
- Subscription services will no longer be available after that date.
If you have questions about your subscription or account, please contact our Customer Support team.
FAQs
Why is SOBRsafe winding down?
After careful evaluation of the business and operating environment, SOBRsafe made the difficult decision to wind down current operations and discontinue production and sales activities. The company is also exploring strategic options related to its brand and technology assets.
Will my preorder be fulfilled?
No. Existing preorders and backorders will not be fulfilled as part of the company’s orderly wind-down.
How do I receive my refund?
Refunds will be processed automatically to the original payment method used during purchase. Please allow 5–15 business days for processing depending on your financial institution.
What happens to my account or data?
Customer data will continue to be handled in accordance with applicable privacy requirements and existing policies. SOBRsafe is taking steps to securely preserve and manage customer information during the transition process. The app will be accessible through July 31st.
Will SOBRsure return under a new owner?
SOBRsafe is currently exploring strategic options related to the company’s brand and technology assets. While no future outcome can be guaranteed, the company believes there continues to be meaningful interest in the technology and mission.
How long will customer support remain available?
Limited customer support will remain available during the transition period. Any material updates regarding support availability will be communicated through official company channels.
Can I still purchase a SOBRsure device?
No. SOBRsafe is no longer accepting new orders or preorders at this time.
Who can I contact with questions?
Please contact customersupport@sobrsafe.com for any customer support or refund-related questions.